About Us
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A Vision for Outstanding Home Care
Reliable home care services in West Lothian and Central Scotland.
We have a passion for care and believe that all people should have access to the best quality of care. From the outset, we knew if we wanted to achieve our vision, we had to do things differently from other care companies. Our winning formula for the highest level of care can only be achieved through continuous improvements, up to date care training and fluid teamwork.
We built Lucerne around our staff and we actively employ people who are truly ‘Caring Carers’. People with an innate sense of empathy and great attitudes to build a dedicated team of professionals who work together to achieve success and make a measurable difference every day. Our Carers work in teams and visit the same Clients every day at the same times for the full amount of time allocated.
As testimony to our efforts, Lucerne was awarded the Entrepreneur Company of the year 2018 from West Lothian Council and Business Gateway, as well as a Highly Commended award for Business Woman of the Year for Director Angela.
Your dedicated team of professional carers
Matt Hay & Angela Crolla
We built Lucerne around our Carers from day one from our uniforms to the present shift system. We look for Carers that are truly Caring Carers, people who possess great attitudes to join a dedicated team of professionals who work together to achieve great things every day.
We only employ the best of carers who meet the characteristics of a Lucerne carer
We truly believe that we have a reliable team who delivery excellent care every day
The Care Inspectorate awarded us a 5 grading for care from inception
Carers that Care
Des Platt
Having Worked for Lucerne for a year now, I have had my eyes opened as to how care should be delivered through focusing on both the clients and the well being of the carers. By ensuring carers are up to date with training, processing telephone support, attentive listening to carers difficulties coupled with Lucerne’s open door policy, makes Lucerne an all round a great company to work for.
Diane Rodden and Katherine Cordiner
Katherine and I work on a double up run together, supporting people to live independently in their own home. We love working at Lucerne as we feel supported by Lucerne, not only do they care for their clients, they also Care for their Carers. Lucerne is a fantastic place to work.
Stevie McSorely
I have been with Lucerne for over two years, the Management Team truly care for Staff and Clients. Of all the Company’s I have worked for this one far eclipses the rest in regards to respect. There is no messing around with rotas or clients and it’s a breath of fresh air.
Denise Curry
I have been in the profession for 9 years now and I can truly say the 1 year I’ve been with Lucerne has been the best experience I’ve had in the Care Industry. Stress free, Management are great, very approachable and friendly. You get the time with your clients and are never rushed. I hopefully will be with Lucerne until the end of my Caring profession.
Iram Asim
I can honestly say I am very happy that I decided to come and see Matt and Frankie at Lucerne. The staff at Lucerne are extremely friendly, professional and organised. They are passionate and aim to be the best Company in Scotland. The clients and Carers needs are at the forefront of Lucerne and this shines through in the day to day running of the business.
Supervisors
Stephanie Redmond
Kirsty Main
Susan Walker
Maureen Coulter
Kirsty Main
Susan Walker
Maureen Coulter
Management Team
Frankie Krawiec
Paula Smart
Stephanie Crolla
Paula Smart
Stephanie Crolla
Matt Hay
Angela Crolla
Professional Care Training
Staying ahead of the care training curve underpins everything we deliver
Qualified
Lucerne provide a full and comprehensive training schedule for all new staff using our own qualified Care Training Manager and equipment. In addition all new staff are shadowed in for a minimum of two days and then a following 4 week support schedule is put in place. Lucerne invite other training professionals to carry out presentations and qualifications on other aspects of care such as Dementia, Drug and Alcohol misuse, Fire Safety and many other topics. Lucerne is well on the way to registering with the SQA as a recognised Training Centre for SVQ’s, however Lucerne are already recognised as a centre of training excellence in all other aspects.
Trusted
Lucerne carry out a regular Customer Satisfaction Survey where Clients views and experiences are measured against our performance and give us true and transparent feedback. Since Lucerne’s conception, all our Survey’s have resulted in a score over 98% satisfaction rating. Throughout West Lothian County Lucerne is regarded as a Company to be trusted due to the way we operate and the quality of care we provide. We adhere to the Safer Recruitment requirements, the working time directive and the Scottish Living Wage. We operate in teams that visit clients every day for the full amount of time required allowing consistency and the absence of missed calls, you can trust us to look after you or your loved one.
Qualified
Lucerne provide a full and comprehensive training schedule for all new staff using our own qualified Care Training Manager and equipment. In addition all new staff are shadowed in for a minimum of two days and then a following 4 week support schedule is put in place. Lucerne invite other training professionals to carry out presentations and qualifications on other aspects of care such as Dementia, Drug and Alcohol misuse, Fire Safety and many other topics. Lucerne is well on the way to registering with the SQA as a recognised Training Centre for SVQ’s, however Lucerne are already recognised as a centre of training excellence in all other aspects.
Lucerne Care Packages
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Silver Service Level
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Dedicated team of Carers
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Fully Trained Staff
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Approved Local Authority care
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Fixed Care Times
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Microwave Meals Only
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Funding Available from Local Authority
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Gold Service Level
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Dedicated team of Carers
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Fully Trained Staff
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Specialist Services Staff
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Bespoke Care Service
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Carer Introduction (Pre-Care)
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Flexible Care Times
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Light Housework Tasks
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Light Cooking
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Social Calls
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Befriending Services
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Food Shopping Service
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Funding Available from Local Authority
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Funding Supplemented (Private Basis)
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Platinum Service Level
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Dedicated team of Carers
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Fully Trained Staff
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Specialist Services Staff
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Bespoke Care Service
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Carer Introduction (Pre-Care)
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Flexible Care Times
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Light Housework Tasks
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Light Cooking
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Home Cooked Meals
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Social Calls
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Befriending Services
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Food Shopping Service
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Late Bed Downs*
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Extended Holiday*
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Overnight Care*
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Funding Available from Local Authority
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Funding Supplemented (Private Basis)
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Emergency Call Outs (Lucerne Staff)
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*Care services by prior arrangement only.
What people say about us…
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"Lucerne genuinely care. It’s clear that it’s more than just a job to the staff. They also go the extra mile, take time to care for the person and take an interest in what is important to them in their lives."
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"Our 4 carers are really carers that care. They really interact with my mum, which I think is wonderful. They go the extra mile to care. They often bring wee surprises like chocolates and we cannot thank the 4 of them enough…my mum is really comfortable with our 4 girls and I have gained friends."
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"Clients feel valued and they know they are important. Staff at Lucerne encourage my wife to do things for herself, they give her the time to try, other care companies just rush in and rush out. You give personalised, personal care, treating people with respect. You never forget this is our home. Carers at Lucerne go that little extra to make my wife smile. What you do makes sense, we get the same fantastic carers at the same time every day. We have carers that care."
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"Lucerne are the best care company bar none. Lucerne staff are head and shoulders better than other carers or care companies out there. All the staff, carers, supervisors, managers – you are all fantastic. Having Lucerne is like having a breath of fresh air. If you want the best – go to Lucerne."
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"I have had other care companies before I started with Lucerne. I am proud to say my care company is Lucerne. I have had the same two carers for two years. You never get anything like this level of service with any other company."
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"I like Lucerne better than other care companies I have had, girls help me with my tasks. The management are brilliant and Stephanie C is brilliant. Staff always arrive on time. They are happy cheerful and polite Lucerne are brilliant Steph R is the business. Lucerne are the absolute best, brilliant."
Want to Join Us?
We’re real carers that care. Is this you?
